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Refund and Returns Policy

Spike Sneakers Refund and Return Policy 

 

Effective Date: 09.12.2024 

At Spike Sneakers s.r.o., we aim to provide excellent service while protecting our business interests. This policy outlines the conditions under which we accept returns and process refunds. As a reseller, not a manufacturer, we do not honor manufacturer defects, warranties, or guarantees. Please read this policy carefully before making a purchase. 

 

  1. General Conditions

1.1 Scope of Policy 

This policy applies to purchases made at: 

  • Our online shop at https://spike.vizionplex.com/ 

1.2 Acceptance of Terms 

By purchasing from Spike Sneakers, you agree to this Refund and Return Policy in its entirety. 

1.3 Eligibility for Returns 

  • Items must be unworn, undamaged, and in their original packaging. 
  • The original invoice or proof of purchase must be provided. 
  • Online orders are eligible for return within 14 calendar days of purchase. 

 

  1. In-Store Purchases

2.1 Return Policy for In-Store Purchases 

We do not offer returns for in-store purchases. Exchanges are permitted, provided the product is in its original condition, unworn, undamaged, and in its original packaging, including the shoebox. 

2.2 Conditions for Exchanges 

  • Items with missing, damaged, or altered packaging or tags will not be accepted. 
  • Spike Sneakers reserves the right to inspect items to ensure compliance with this policy. 

 

  1. Online Purchases

3.1 Return Policy for Online Purchases 

Customers who order online can return items within 14 calendar days of purchase. 

3.2 Conditions for Returns of Online Orders 

  • Items must be unworn, undamaged, and in their original condition and packaging, including the shoebox. 
  • Returns must be accompanied by proof of purchase. 

3.3 Refunds for Online Purchases 

  • Refunds to the original payment method will be issued for approved online returns. 
  • Refunds will be processed within 14 working days of return approval. 

3.4 Exceptions for Defective Goods 

This policy does not affect your statutory rights under Czech and EU laws, including the right to return goods that are defective or misdescribed. 

 

  1. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances: 

  • Items showing signs of wear, damage, or alterations. 
  • Items without original packaging or proof of purchase. 
  • Items sold as clearance or part of a final sale. 
  • Gift cards, digital products, or downloadable content. 
  • Limited edition or special-release items explicitly marked as final sale. 

 

  1. Return Process

To return eligible online purchases: 

  1. Ensure the item meets the return conditions outlined in Section 3. 
  1. Contact our customer support team at orders@spike.vizionplex.com to initiate the return. 
  1. Ship the item back to Spike Sneakers at the address provided by our support team. 
  1. Once the item is received and inspected, we will process the refund or exchange if approved. 

To exchange eligible in-store purchases: 

  1. Ensure the item meets the exchange conditions outlined in Section 2. 
  1. Visit our physical store with the item, the original invoice, and proof of purchase. 
  1. Our staff will inspect the item and process the exchange if approved. 

 

  1. Refunds

6.1 Refund Payment Requirements 

Refunds will only be issued to the original payment method or the bank account details provided by the Buyer. Spike Sneakers is not liable for delays or errors caused by incorrect bank details. 

6.2 Administrative Fees 

Refunds processed to the Buyer’s bank account may incur an administrative fee of upto 250 czk to cover processing costs. 

6.3 Refund Timeline 

Approved refunds will be processed within 14 working days of return approval. 

 

  1. Shipping Costs

7.1 Responsibility for Return Shipping 

The Buyer is responsible for all shipping costs associated with returning items to Spike Sneakers. 

7.2 No Liability for Lost Returns 

Spike Sneakers is not liable for lost, damaged, or delayed returns. Buyers are encouraged to use a tracked and insured shipping method. 

 

  1. Claims for Defective Goods

8.1 Statutory Rights 

Under Czech and EU laws, Buyers have the right to return defective or misdescribed goods within the statutory warranty period. 

8.2 Claim Process 

  1. Contact our customer support team at orders@spike.vizionplex.com  or +420 732 888 817.  
  1. Provide proof of purchase and evidence of the defect. 
  1. If the claim is approved, we will offer a replacement, repair, or refund as appropriate. 

 

  1. Spike Sneakers as a Reseller

As a reseller, Spike Sneakers s.r.o. does not manufacture the products sold in-store or online. We are not responsible for: 

  • Manufacturer defects. 
  • Warranty claims. 
  • Issues arising from product misuse or natural wear and tear. 

 

  1. Abuse and Policy Misuse

Spike Sneakers reserves the right to refuse returns or refunds if there is evidence of policy misuse, including but not limited to: 

  • Returning items not purchased from Spike Sneakers. 
  • Attempting to return worn, altered, or counterfeit goods. 
  • Providing false or misleading information regarding the return. 

 

  1. Legal Compliance

11.1 Statutory Rights 

This policy complies with Czech and EU laws, and nothing herein limits your statutory rights as a consumer. 

11.2 Jurisdiction and Disputes 

Disputes arising from or related to this policy shall be resolved exclusively in the courts of Prague, Czech Republic, under Czech law. 

 

  1. Final Terms

12.1 Changes to the Policy 

Spike Sneakers reserves the right to update this policy at any time. Updates will be posted on our website and will apply to purchases made after the effective date of the updated policy. 

12.2 Record of Returns 

Spike Sneakers may maintain a record of Buyer return activity. Excessive returns or repeated violations of this policy may result in restrictions on future returns or purchases. 

12.3 Documentation of Returns 

All returned items will be photographed upon receipt to document their condition. These records may be used to resolve disputes. 

 

  1. Contact Information

For questions or assistance regarding this policy, please contact us: 

  • Phone: +420 732 888 817